Return & Refund Policy
Cancellation
- For in-stock products, we accept order cancellations before the product is shipped or produced. For pre-order products, we accept order cancellation before the product is shipped or production begins, subject to RESOPilot’s instructions regarding specific pre-order products on the RESOPilot Store.
- If the order is canceled within 24 hours of placing the order and the order is unshipped, no fees will be charged.
- If the order is canceled after 24 hours of placing the order and the order is unshipped, we will charge a transaction fee for the refund（charged by the payment gateway）.
- If the product has already been shipped, we are unable to cancel the order. You will need to apply for a return and refund after receiving the product. Any shipping costs, return shipping fees, or additional handling charges incurred in this process will be the responsibility of the customer.
| Order status | Request sent time | Shipping status | Can I cancel the order? | Will fees be charged? |
| In-stock order cancellation | <24 hours after order placed | Unshipped | Yes | No |
| <24 hours after order placed | Shipped | No | Yes | |
| ≥24 hours after order placed | Unshipped | Yes | Yes | |
| ≥24 hours after order placed | Shipped | No | Yes | |
| Pre-order cancellation | <24 hours after order placed | Unshipped | Yes | No |
| <24 hours after order placed | Shipped | No | Yes | |
| ≥24 hours after order placed | Unshipped | Yes | Yes | |
| ≥24 hours after order placed | Shipped | No | Yes |
Transaction fees for different payment
Transaction fees vary depending on the payment method used. The applicable fees for each payment method are set out below：
| Payment Method | Transaction fees | Country/Region |
| Paypal | 4.40% | ALL |
| Credit Cards | 3.60% | ALL |
| Klarna | DE/AT/DK/SE/FI/BE/NL: 3.9% + 0.50 EUR UK/CZ/FR/GR/IE/IT/PL/PT/RO/SK/ES: 5.9% + 0.50 EUR US: 6.9% + 0.50 USD NZ: 5.9% + 0.6 NZD AU: 5.9% + 0.5 AUD CA: 5.9% + 0.4 CAD |
Based on the shopper region |
Returns (if applicable)
We accept non-quality related product returns within 30 days.
You may request a return at any time within 30 days of delivery, provided one of the following conditions is met:
- Non-quality-related returns: To be eligible for a return, the product must be in brand-new, unopened, and original condition. Once a product has been unsealed, installed, or shows any signs of use, it is no longer eligible for a non-quality-related return and will be rejected.
- Quality Issues: If you encounter quality defects, we will provide a full refund or a one-time free replacement within 30 days of receiving the item.
Return Charges
- Shipping & Taxes: For non-quality returns in original, the buyer is responsible for all return shipping costs and any applicable taxes.
- Processing Fee: For non-quality returns in original, unopened packaging, a 5% processing fee of the total order value will be deducted to cover handling costs.
- For returns due to quality issues, RESOPilot will cover both the return shipping costs and the processing fee.
| Return Type | Shipping & Taxes | Processing Fee |
| Quality Issue | No Charge | No Charge |
| Non-Quality Issue | Charged to Buyer | 5% of Total Order Value |
Additional Note:
If a shipment is rejected upon delivery and returned to us, a double shipping fee (out bound + return shipping) will be deducted from the original payment.
Shipping & Taxes Fee
| Country/region | Estimated return shipping costs (USD) | Return receiving area (contact customer service for specific address) |
| United States | $10-$15 | Los Angeles |
| Germany | $10-$15 | Frankfurt |
| Spain | $15-$20 | Frankfurt |
| France | $15-$20 | Frankfurt |
| Italy | $20-$25 | Frankfurt |
| Austria | $15-$20 | Frankfurt |
| Belgium | $15-$20 | Frankfurt |
| Netherlands | $15-$20 | Frankfurt |
| Poland | $15-$20 | Frankfurt |
| Denmark | $20-$25 | Frankfurt |
| Portugal | $20-$25 | Frankfurt |
| European Union countries not listed on this tablet | $20-$40 | Frankfurt |
| United Kingdom | $20-$30 | China |
| Japan | $25–$40 | China |
| Canada | $35–$55 | China |
| Australia | $25–$40 | China |
| New Zealand | $25–$40 | China |
Note: The above return shipping costs are estimates for reference only. The actual amount charged will be based on the fees incurred.
Return Process
- Initiate Request: Contact Reso Support at support@resopilot.com to start the process. Please provide your proof of purchase (invoice or order number).
- Packaging: Follow the instructions provided by our support team to pack the products securely. Please ensure all original components and manual packages are included.
- Inspection: Once the returned item is received at our warehouse, it will undergo a physical inspection to verify its condition against our policy.
Refund
Timeline: Refunds will be issued within 14 business days after we receive and inspect the returned product. You will be notified via email once the refund has been processed.
Inquiries: If you have not received your refund after 14 business days, please contact us at support@resopilot.com.
After-Sales Service Contact
Email: support@resopilot.com