Shipping Policy

To make sure your package reaches you without a hitch and within our specified delivery time frames, please ensure that your address is entered accurately, including all necessary details. Using the right abbreviations, providing correct street numbers, building or apartment numbers, and including route information (if applicable) is vital for a timely delivery. Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is inaccurate or entered incorrectly during the purchase process.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
The tracking information will usually update within 5 business days.
If your tracking information has not been updated within 10 business days, please contact us at support@resopilot.com.

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delays, and other losses caused by incorrect shipping information that customers have provided. We do not ship to a P.O. Box or APO/FPO/DPO addresses.

Shipping Destinations

  • North America: Canada, Main Land of the United States(Mainland United States (excluding Alaska, Hawaii, Guam, Northern Mariana Islands, and U.S. Virgin Islands).
  • Europe : Austria, Belgium, Czech Republic, Denmark, Finland, Ireland, Italy, Netherlands, Poland, Spain , Sweden, Bulgaria, Croatia, Greece, Hungary, Luxembourg, Slovakia, Slovenia, Portugal , Romania, and the United Kingdom.
  • Asia: Japan.
  • Oceania:Australia, and New Zealand.

Estimated Shipping Costs & Delivery Times

Please note that tax policies may differ across various regions. Customs or taxes based on local policies may be applicable in other countries. Customers are responsible for all costs incurred during or after shipping, including cross-border duties, taxes, and other related charges.
For any inquiries or assistance, feel free to contact our customer service support at support@resopilot.com. We appreciate your support!

Country / Region Logistic Carrier Handing Time Estimated Delivery Time Postage
United States USPS 1-2 business days 2-7 business days Free
Canada YANWEN 1-2 business days 7-9 business days Free
The United Kingdom 1-2 business days 5-10 business days
Austria, Belgium, Czech Republic, Denmark, Finland, Ireland, Italy, Netherlands, Poland, Spain , Sweden, Bulgaria, Croatia, Greece, Hungary, Luxembourg, Slovakia, Slovenia, Portugal , Romania 1-2 business days 6-10 business days
Japan 1-2 business days 3-6 business days
Australia 1-2 business days 6-11 business days
New Zealand 1-2 business days 6-11 business days
Note: Certain remote areas, islands, territories, or other specific regions may not be eligible for delivery. Shipping availability may vary depending on the destination. The shipping availability displayed at checkout shall prevail.

Damages & Loss in Transit
Please note that we are not liable for any products damaged or lost during transit.
If you received your order damaged, please contact the shipment carrier directly or reach out to our support team at support@resopilot.com. so we can assist you in filing a claim with the carrier.
Please save all original packaging materials and damaged goods before filing a claim.